Volume 6, July 2016

Understanding Student’s Behavioural Intentions to Use E-Learning System in Higher Education Institution in Klang Valley, Malaysia [3 – 15]
Mohd Nurfikri Bin Ma’aruf,    Phuah Kit Teng

Full Text | Abstract

    With progression in technology, there have been changes in education especially in terms of approaches, materials and technology. Looking into the application of internet in education, online learning known as e-learning has emerged on a global scale. However, E-learning is still new in Malaysia, there is a lack of incentives to use e-learning and there have no clear policy to use e-learning. Therefore, the objective of this study is to determine the students’ intention to use e-learning system. A survey was conducted and 435 students responded to the questionnaire. The Theory of Planned Behaviour and Technology Acceptance Model are applied in this study. Descriptive analysis and binary logistic regression analysis were used to analyse the data collected. The result shows that gender, perceived behavioural control, subjective norm such as government and social media and experience in using e-learning have significant relationship with students’ intention to use e-learning. The Malaysian education policy and practice especially on e-learning systems has to be reviewed from time to time by the government through the Ministry of Education to make sure it is relevant to the needs and aspirations of Malaysian society and to raise the standards of the Malaysian higher education system to new heights.

    A Study on the Influence of Psychological Empowerment and Trust on Leaders Towards Employees’ Job Satisfaction in Malaysian Hotels [16 – 28]
    Joel Tham Kah Marn,    Ng Boon Aun

    Full Text | Abstract

      This study paper aims to investigate the influence of psychological empowerment and trust towards leaders on employee job satisfaction. Employees currently working in 5 star hotels in the Klang valley participated in this study. The population of this study was the operational staff of the 5 star hotels in Kuala Lumpur. A total of 181 questionnaires were collected via snowball sampling method. Printed questionnaires and online questionnaires were both used for data collection purposes. The questionnaires consist of four sections covering areas of psychological empowerment, trust towards leaders and job satisfaction. Regression analysis was used to analyse the data. The results show partial support for the notion that psychological empowerment influences job satisfaction. Also the study shows that trust towards leadership significantly affects job satisfaction of hotel staff. This study provided managerial contribution to various hotels in the hospitality industry in improving their employees’ job satisfaction level. By ascertaining the relationship between leadership styles and job satisfaction in the hotel industry, hotel managers and Human Resources will know the right leadership styles to be used in improving employees’ job satisfaction.


    Building an Extended Learning Community of Intensive English Learners [29 – 40]
    Irene Tan Ai Lian,    Lee Mee Hwa,    Lim Siow Yen,    Siti Fatimah Mohd. Arif

    Full Text | Abstract

      This study attempts to capture the development of a supplementary programme for intensive English students through an extended learning community that includes students and staff. This Conversation Partners Program relies on student volunteers to provide a learning space to help their peers learn English. In addition, it requires committed staff to guide and train the student volunteers to use probing skills as well as design activities that may help the intensive English students use the language. The voices of the student volunteers, intensive English students, and the staff provide an insight into the complicated and demanding nature of such a programme. The chain that links these groups includes the benefits of learning about other cultures as well as building friendships. The kinks in this chain that may deter the development of this programme include the passive responses of the intensive English students, scheduling conflict, and bouts of disappointment among student volunteers when their peers could not proceed to their next level of study. The sustainability of this programme depends on: 1) the availability of student volunteers and their development as leaders; 2) the commitment and patience of the intensive English students to participate in the programme and 3) the availability of committed staff to guide the student volunteers.

    A Study on Students with Social and Behavioural Problems at Mantissa College Malaysia [41 – 52]
    Thinusha Selvaraj

    Full Text | Abstract

      This research focuses on generating knowledge about the indifferent needs amongst students related to education and learner’s development at Mantissa College. This research also emphasizes on the learning challenges faced by the students with social and behavioural issues and the strategies developed to overcome those challenges. There is a wide range of behavioural challenges that students struggle with due to the unknown disorders associated with emotions and social aspects. The research methodology undertaken is qualitative and realism in nature and data is collected from primary as well as secondary sources. The primary information is collected from two practitioners who teach and manage the classroom of students facing social and behavioural issues. The results indicated that learning challenges faced by the social and behavioural effected student including inability to pay attention, incapability to accept change rapidly, low motivational level, repetitive actions and issues to communicate with others easily. The strategies undertaken to deal with these issues include innovative way of teaching, friendly relationship, positive reinforcement and encouraging students.
      The Perception o Employees Toward Workplace Diversity in the Hospitality Industry [53 – 60]
      Audrey Yee Yik Ting,    Najmi Abdullah @ Thijs Hovenkamp

      Full Text | Abstract

        Workplace diversity involves a variety of perceptions, concept and ideas. It is predicted that workplace diversity will increase continuously in the hospitality industry, thus managing diversity has become necessary and unavoidable. The purpose of this paper is to study whether there is a relationship between the demographic profile and the perception of workplace diversity, between the effect of workplace diversity, common concerns of workplace diversity, the expectation towards the management of diversity and the perception of workplace diversity. A quantitative approach is used whereby 162 questionnaires were collected from hospitality professionals in Kuala Lumpur, Malaysia. The results indicate a fairly strong correlation between the effect of workplace diversity and perception of workplace diversity and a fairly weak correlation between expectations towards the management of diversity and the perception of workplace diversity. The results also indicate there is no significant relationship between the common concerns of workplace diversity and the perception of workplace diversity. The results show no significant difference between groups for the five demographic variables.

      The Effect of Task Repetition on Efl Learners’ Oral Production [61 – 69]
      Jayarajoo Santhanam

      Full Text | Abstract

        This study seeks to investigate the effective way of using task repetition on English as a Foreign Language (EFL) learners’ oral production and provide some enlightenments to teachers when employ task retelling in teaching English speaking. Learners’ oral production was recorded and measured through the level of content integrity and level of speaking fluency. Besides, the two types of knowledge input (visual input and audio input) also been tested in this study. The results of this study indicated that the task repetition improved learners’ oral performance in both content integrity and speaking fluency. However, there was no significant difference between the two types of language inputting.


      Relationship between Customer Satisfaction and Repurchase Intention on Mcdonald’s Kuala Lumpur [70 -79]
      Ie Ignacio Joy Wiranto,    Haryati Abu Husin

      Full Text | Abstract

        This study was conducted to examine the relationship between the customer satisfaction and the intention to repurchase at the McDonald’s fast food restaurants in Kuala Lumpur. Restaurant industries are getting bigger and more competitive which created difficulties for the public on making choices on their repurchasing intention. Interestingly, many customers are willing to queue up to purchase their food at fast food restaurants in Kuala Lumpur. Therefore, a quantitative research was carried out with a set of survey questionnaires involving 171 respondents at McDonald’s restaurants in Kuala Lumpur. The results were analysed by using SPSS to perform descriptive and correlation analyses. The results of the survey showed that majority of the respondents were males, aged between 18 to 27 years old with monthly income less than RM 1,000 and the frequency of visits to McDonald’s restaurants of once in a month. The results also showed that four of the attributes of customer satisfaction were significantly and positively related to the repurchase intention. The findings will be useful for the distinguishing fast food outlets from other restaurant industries to improve their customer satisfaction; hence, to enhance customers’ repurchase intention.